Healthix Launches Several
Service Improvements
Improved Online Support Process
If you need to log a support ticket, you can now do it online. By using the form, your issue is immediately tied to your organization, categorized and routed accordingly. Contact information is readily available allowing our support staff to be fully informed before they reach out to solve your problem. Additionally, we've listed FAQs to speed simpler Do-It-Yourself fixes.
New Training and Provisioning System Now, when new users join Healthix, they receive an email invite with a link to a training path. Once they complete training, their access is automatically turned on in the Healthix platform. This new process allows users to take training on any device, at any time and simplifies Healthix on-boarding. LEARN MORE >
Account Manager LookupIf your organization is looking to expand its use of Healthix services (e.g., clinical alerts, reporting) or you have a
non-technical question, your account manager is your source of information. Not sure who your account manager is? FIND YOUR ACCOUNT MANAGER >
Great News on Performance!From January through April, our system performance ranged between 99.5 and 100% up-time -- and that's with the additional COVID-19 data activities currently in process. If you're interested in learning more about our system performance on any day, check out our status page. HEALTHIX PERFORMANCE
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Our Team is Here to Assist
Healthix, 40 Worth Street, New York, NY 10013
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