Effective 2/27/24, all alert recipients may begin to notice a decrease in the volume of alerts due to our exclusion of Corelabs from the messaging activity. Thank you for contacting us if you have any questions regarding this change.
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SHIN-NY STATEWIDE MASTER PERSON INDEX (sMPI) DATA INCIDENT
Healthix and the five QEs that comprise the SHIN-NY have been made aware of a technical issue in the Statewide Master Person Index (sMPI) that occurred between March 27th at 12PM through April 4th at 8PM. It was initially reported as resolved on March 29, 2024, however, upon further investigation, it was not fully resolved until April 4, 2024.
Based on additional information now available, the scope of the Statewide Services incident was not limited to a performance issue, as previously reported. The New York eHealth Collaborative (NYeC), with the assistance of the QEs, are currently investigating whether data may have been shared inappropriately through SHIN-NY Services (specifically notifications/alerts received from other regions of the state; not alerts originated by Healthix participants) as a result of the incident.
There is an active SHIN-NY-wide review in process, including coordination among all QEs, NYeC, and NYS Department of Health, to further identify any impacts from this SHIN-NY incident on Healthix’s participants. As we learn more, we will continue to provide updates.
We are aware that many customers had been experiencing a “System Unavailable” message upon trying to log in to the Healthix Portal. We have made a correction to address this matter and you should no longer be experiencing this message. Thank you for contacting our Customer Support team if you have any issues logging in to the Healthix portal.
To contact our support team, you may call 1-877-695-4749 | Contact Us
